Top Picks
- American Home Shield tops our list as the best home warranty company due to its comprehensive coverage and wide availability.
- Choice Home Warranty is our second choice since it offers budget-friendly, mid-range coverage.
- The average home warranty costs typically range from $47–$82 per month or $564–$984 per year.
Top Home Warranty Providers
After reviewing 13 home warranty providers, we chose the following companies as our top picks:
- American Home Shield: Best Comprehensive Coverage
- Choice Home Warranty: Best Basic Plan Coverage
- First American Home Warranty: Best for High-End Items
- AFC Home Warranty: Best Technician Flexibility
- Liberty Home Guard: Best Customer Support
- Cinch Home Services: Best Additional Perks
Compare Home Warranty Companies
The panel below compares our top home warranty companies based on national average monthly pricing, service call fees—or per-use charges for technician visits—and other factors we consider important when selecting a home warranty provider.
| Company | Star Rating | BBB Rating | Monthly Cost | Service Fee |
|---|---|---|---|---|
B | $36–$100 | $100–$125 | ||
B | $60–$68 | $100 | ||
NR | $57–$68 | $65–$125 | ||
B+ | $77–$130 | $100–$125 | ||
B | $44–$82 | $75–$125 | ||
B+ | $51–$68 | $100–$150 |
Our Review of the Top Home Warranty Companies
When scoring home warranty companies, we focused on several key factors that impact a homeowner’s buying decision, including coverage options for essential systems and appliances, customer satisfaction ratings, pricing, and add-on availability.
Based on our 2025 survey of 2,000 home warranty users nationwide, we highlighted the top-three add-on selections among respondents: roof-leak coverage, secondary appliance protection, and septic system coverage.
American Home Shield
American Home Shield Overview
American Home Shield (AHS) stands out for its coverage of preexisting conditions, including rust, corrosion, and sediment damage—issues rarely covered by other providers. The only other company offering similar coverage is Cinch Home Services. American Home Shield also offers generous coverage limits of up to $4,000 for home appliances, $5,000 for most systems, and no plumbing and electrical caps. This makes it a good option for homeowners with older homes needing frequent repairs. The ShieldGold and ShieldPlatinum plans also include free access to a video chat feature, which connects you with a repair expert to help troubleshoot issues remotely. This feature, offered through the company’s app, can help you resolve minor problems faster and save on service call fees.
However, American Home Shield has limited add-ons, restricting your ability to customize your plan. Providers typically offer 8–12 add-ons, but American Home Shield only has six. In addition, the company’s most comprehensive plan, ShieldPlatinum, is priced slightly higher than other top-tier plans we reviewed. Still, American Home Shield is a solid choice if you’re dealing with older homes or items that need frequent repairs.
American Home Shield offers the following key add-on coverage options:
- Roof-leak coverage: Yes
- Secondary appliance coverage: No
- Septic system coverage: Yes
Pros and Cons
Pros
- Covers preexisting conditions and damage, a common exclusion in the home warranty industry
- Includes unlimited coverage for most electrical and plumbing system components
- Offers video chat with experts to troubleshoot issues before requesting service repairs
Cons
- Charges slightly higher for its top comprehensive plan than some other providers
- Only has six add-on options, offering limited plan customization
Plan Details and Cost
AHS offers the following three plans for homeowners:
- ShieldSilver ($36 per month): The ShieldSilver plan covers 14 systems, including HVAC, electrical, and plumbing.
- ShieldGold ($50 per month): The ShieldGold plan covers 14 systems and nine home appliances, including dishwashers, laundry appliances, and refrigerators.
- ShieldPlatinum ($100 per month): The ShieldPlatinum plan includes the ShieldGold coverage and adds roof-leak coverage, HVAC tuneups, and other benefits.
Our Experience with American Home Shield
Our American Home Shield tester filed a claim for a bathroom and kitchen floor leak and found the process quick and easy. Using his smartphone, he logged into his account, described the issue by selecting icons, and submitted the claim. Within five minutes, he received confirmation via email and text and a call from a local contractor offering flexible appointment times.
The contractor arrived early the next day, completed the repair within two hours, and provided professional, courteous service. He also offered advice on addressing mold caused by the leak. Our tester was pleased with the service and only had to pay the service call fee.
Choice Home Warranty
Choice Home Warranty Overview
Choice Home Warranty is a good option for budget-conscious homeowners seeking mid-range coverage. Its comprehensive plans cost less than $70 per month, making it more affordable than most other providers in our review. Choice Home Warranty provides a generous $3,000 coverage cap per item, higher than Liberty Home Guard and Cinch Home Services. Additionally, its 90-day workmanship guarantee on parts and 60-day labor guarantee offer peace of mind, with no extra fee for repairs needed within those time frames.
However, its Basic Plan excludes coverage for essential appliances such as air conditioners, refrigerators, and washers, which other companies typically include as standard. Choice Home Warranty also has a $100 service fee for all plans, unlike competitors that offer several service fee options for more pricing flexibility. Additionally, the company faces an ongoing legal case with the Arizona Attorney General over allegations of deceptive practices, such as using fine print to avoid covering repair costs.
Choice Home Warranty offers these key add-on coverage options:
- Roof-leak coverage: Yes
- Secondary appliance coverage: Yes
- Septic system coverage: Yes
Pros and Cons
Pros
- Backs its repairs with a 90-day guarantee for parts and a 60-day guarantee for labor
- Charges under $70 per month for comprehensive plans
- Includes a $3,000 cap for most covered repairs
Cons
- Charges a $2.50 fee with its monthly payment option
- Excludes AC, refrigerator, and laundry appliance coverage from its lowest-tier plan
Plan Details and Cost
Choice Home Warranty provides two coverage plans:
- Basic Plan ($60 per month): The Basic Plan covers seven systems and seven appliances, such as heating, ovens, and plumbing.
- Total Plan ($68 per month): The Total Plan covers eight systems and 10 appliances, including air conditioning, clothes washers and dryers, and refrigerators.
Our Experience With Choice Home Warranty
Our Choice Home Warranty tester has filed multiple claims with the company. As an example, she started a claim regarding her oven over the phone, taking about five minutes to reach an agent. She was then directed to the online portal, which was easy to use but required her to file her issue—smoking from her oven—under the description “burner stove.” After filing, she received email confirmation within 24 hours.
While the company has provided our tester with contractors for various claims, service timing and quality varied. Some contractors fixed issues right away, while others needed multiple visits or left without resolving the problem. Appointment times were inconsistent, ranging from one day to one month, causing frustration, especially when waiting for repairs on our tester’s fridge and air conditioning.
First American Home Warranty
First American Home Warranty Overview
First American Home Warranty offers top appliance coverage in our review. The Starter and Essential plans include $3,500 in coverage, rising to $7,000 with the Premium Plan. These high coverage limits make First American a good option for homeowners with high-end appliances. For comparison, American Home Shield’s highest plan caps appliance coverage at $4,000. First American also provides unlimited coverage for most systems, unlike American Home Shield, which offers this level of protection only for plumbing and electrical. Additionally, you can add the First American Advantage upgrade to cover damage from improper installation or modification.
However, First American only offers comprehensive plans covering both systems and appliances, limiting flexibility compared to providers with system-only or appliance-only options. The Starter Plan also excludes air conditioning and washers and dryers, requiring an upgrade for this coverage.
First American offers the following key add-on coverage options:
- Roof-leak coverage: Yes
- Secondary appliance coverage: Yes
- Septic system coverage: Yes
Pros and Cons
Pros
- Covers improper installations and modifications under the First American Advantage upgrade
- Includes up to a $7,000 appliance cap, the highest in this review
- Provides unlimited coverage caps on most home systems
Cons
- Doesn’t offer appliance-only or system-only plans, so you may pay for coverage you don’t need
- Excludes some key systems and appliances from its basic plan
Plan Details and Cost
First American Home Warranty offers three comprehensive plans:
- Starter Plan ($77 per month): The lowest-tier plan offers appliance and system coverage for some major items, such as built-in microwaves, heating systems, and refrigerators.
- Essential Plan ($100 per month): The next plan tier includes Starter Plan items, plus air conditioning, ceiling/attic/exhaust fans, and clothes washers and dryers.
- Premium Plan ($130 per month): The highest-tier plan covers all items in the Essential Plan, plus luxury appliances, roof leaks, and window air conditioning units.
Our Experience With First American Home Warranty
Our First American Home Warranty tester filed a claim for a broken garage door opener and found the process was simple and intuitive. After logging in to his online account, he submitted a claim describing the issue. First American immediately confirmed receipt, sending a text with the assigned contractor’s contact information. Within an hour, the contractor called to schedule an appointment for the following Monday, as the claim was submitted on a Friday.
The contractor arrived on time, completed the repair in 20 minutes, and provided a clear explanation of the issue and the fix. The tester was satisfied with the service he received, and he only paid a service call fee.
AFC Home Warranty
AFC Home Warranty Overview
AFC Home Warranty is our top choice for pricing flexibility, offering four plans and three service call fee options to fit your budget. AFC Home Warranty stands out with its workmanship guarantee, which lasts for the duration of your policy, potentially saving you money on fees for repeat repairs. Additionally, you can choose your own service technician, which is uncommon in the industry.
However, AFC Home Warranty has low $500 caps for electrical and plumbing systems, which may not cover more complex repairs. Its depreciation policy also reduces claim payouts for items five years or older, and the company doesn’t cover preexisting conditions, making it less ideal for homeowners with older systems or appliances. Instead, AFC Home Warranty could serve as a starter plan for new homes that might require fewer system or appliance repairs.
AFC Home Warranty’s key add-on coverage options include the following:
- Roof-leak coverage: Yes
- Secondary appliance coverage: Yes
- Septic system coverage: Yes
Pros and Cons
Pros
- Has an unlimited workmanship guarantee
- Lets you choose your own technician
- Offers four coverage plans and three service call fees for plan customization
Cons
- Applies a depreciation policy to items five years old or older
- Offers low electrical and plumbing coverage caps
Plan Details and Cost
AFC Home Warranty offers four coverage plans:
- Silver Plan (Call for a quote): This plan includes nine appliances, including cooktops, garage door openers, and kitchen refrigerators.
- Gold Plan ($44 per month): This plan covers nine appliances and six home systems, including air conditioning, heating, and plumbing.
- Platinum Plan ($51 per month): This plan covers 10 appliances and nine home systems, such as built-in microwaves, plumbing stoppages, and faucets.
- Diamond Plan ($82 per month): This plan includes Platinum Plan coverage, plus coverage for electronics and exterior sewer and water lines.
Our Experience With AFC Home Warranty
Our AFC Home Warranty tester filed a claim for a running toilet that wouldn’t fill. She found the online claim process intuitive and quick, taking about five minutes. Although the provider communicated frequently through phone calls and text messages, she found the texts a bit overwhelming. Despite this, she was pleased with the customer service and was impressed that the company found a contractor in her rural area.
Although the first contractor’s repair didn’t solve the problem, a second contractor promptly fixed the issue. Overall, the issue took about one-and-a-half weeks to resolve, but our tester was satisfied with the outcome and didn’t incur any out-of-pocket costs for the second repair visit.
Liberty Home Guard
Liberty Home Guard Overview
Of the 13 companies we reviewed, Liberty Home Guard offers the most extensive add-on catalog with 42 options. Liberty offers various add-ons, including secondary items, professional kitchen appliances, pools, and guest houses. The company also features some unique home service add-ons, such as gutter cleaning and pest control, all of which can help streamline home maintenance with a single provider. Plus, the company has a mobile app and live chat for customer convenience.
However, Liberty has lower $500 caps for electrical and plumbing systems, compared to the $2,000 industry standard, and doesn’t offer unlimited coverage on some items such as American Home Shield or First American Home Warranty. In addition, the company doesn’t disclose its service call fees upfront, which can vary from $65—$125 and complicate budget planning.
Liberty Home Guard offers the following key add-on coverage options:
- Roof-leak coverage: Yes
- Secondary appliance coverage: Yes
- Septic system coverage: Yes
Pros and Cons
Pros
- Has the largest add-on catalog in this review with 42 options
- Extends a 60-day workmanship guarantee, double the industry standard
- Offers a 24/7 live-chat support option, a rare feature
Cons
- Has lower electrical and plumbing caps than other providers
- Lacks the service call fee flexibility of other providers, such as AFC Home Warranty or First American Home Warranty
Plan Details and Cost
Liberty Home Guard offers three plan options:
- Appliance Guard ($57 per month): An appliance-only plan that covers nine appliances, such as built-in microwaves, dishwashers, and kitchen refrigerators.
- Systems Guard ($63 per month): A systems-only plan that covers six systems, including cooling, electrical, and plumbing.
- Total Home Guard ($68 per month): A combination plan includes comprehensive coverage for nine appliances and six systems.
Our Experience With Liberty Home Guard
While we haven’t tested Liberty Home Guard’s claims process firsthand, our secret shopping process provided valuable insights.
When we called Liberty Home Guard for a sample quote, a representative answered in under 30 seconds. The online chat feature also resulted in quick responses, though it initially connected us to an automated bot that repeated information from the website. We had to request an agent twice before reaching a real person.
Additionally, Liberty Home Guard’s online quote tool highlights the most common add-ons in your state, making it easier to identify coverage options tailored to your area. We haven’t seen this level of personalization with other home warranty tools.
Cinch Home Services
Cinch Home Services Overview
Like American Home Shield, Cinch Home Services covers rust, corrosion, and preexisting conditions, making it a solid choice for homeowners with older systems or appliances. It also stands out for its affordability, offering budget-friendly plans along with perks such as a $25 credit for air conditioners or water filters and an annual $500 homeowners insurance deductible credit.
However, Cinch’s $10,000 annual coverage cap is lower than competitors. The company also excludes roof-leak coverage from both plans and add-ons, unlike many other providers. Additionally, Cinch offers only six add-ons, primarily focused on pool and spa coverage, giving homeowners fewer options compared to other companies.
Here’s a list of the key add-on coverage offered by Cinch Home Services:
- Roof-leak coverage: No
- Secondary appliance coverage: No
- Septic system coverage: Yes
Pros and Cons
Pros
- Covers items damaged by rust, corrosion, and preexisting conditions
- Offers a $500 annual reimbursement towards your homeowners insurance deductible
- Provides a $25 credit for air conditioners or water filters with each plan
Cons
- Excludes roof-leak coverage from its plans and add-ons
- Offers only six add-ons mostly limited to pools and spas
Plan Details and Cost
Cinch Home Services offers the following three home warranty plans:
- Appliances ($51 per month): This appliance-only plan includes 12 appliances, such as built-in food centers, ranges, and wall ovens.
- Built-In Systems ($57 per month): This systems-only plan includes 16 built-in systems, such as air conditioners, garbage disposals, and plumbing.
- Complete Home ($68 per month): This plan covers 12 appliances and 12 built-in systems, and offers up to a $500 homeowners insurance deductible reimbursement.
Our Experience With Cinch Home Services
Our Cinch Home Services tester filed an online claim for a low-pressure faucet, completing the process in about 10 minutes without needing documentation. The claims portal was intuitive, but follow-up questions required our tester to make a phone call to customer service.
Our tester’s claim was denied due to an incorrect entry—she mistakenly listed the wrong dates for when the faucet last worked, placing it outside her coverage period. While she ultimately resolved the issue without using her warranty coverage, she regretted not contacting customer support to correct the error.
How Much Does a Home Warranty Cost?
On average, a home warranty costs $47–$82 per month, based on quotes we pulled for top-rated providers nationwide. This makes the median price of a home warranty about $56 per month. Your total cost will depend on the provider, the level of coverage you choose, and the service fee attached to your plan. Service fees, which you owe each time you need a repair, typically range from $75–$125.
Our 2025 home warranty survey of 2,000 homeowners nationwide confirmed these averages. The most common annual premium reported was $500, while $75 was the most common service fee. Monthly payers most often cited costs between $50 and $75, closely matching the quoted ranges we collected.
Below, you’ll find a comparison of different home warranty providers, monthly costs, and service fee options.
| Provider | Monthly Cost* | Service Fee |
|---|---|---|
| American Home Shield | $36–$100 | $100–$125 |
| Choice Home Warranty | $60–$68 | $100 |
| First American Home Warranty | $77–$130 | $100–$125 |
| AFC Home Warranty | $44–$82 | $75–$125 |
| Liberty Home Guard | $57–$68 | $65–$125 |
| Cinch Home Services | $51–$68 | $100–$150 |
How Much Can You Save With a Home Warranty?
A home warranty can save you money by lowering the costs of major home repairs or replacements. How much you’ll save depends on which systems and appliances your plan covers and how often those items break down.
Below, we compare common household appliances and systems, showing the average replacement costs and potential savings with a home warranty. We calculated these savings using a sample home warranty plan that costs $672 per year and has a $2,000 coverage cap for appliances and systems. Note that our calculations don’t include service call fees.
| Appliance or System | Cost to Replace* | Possible Savings |
|---|---|---|
| Air conditioner | $3,900–$8,000 | $3,228–$7,328 |
| Oven | $800–$2,500 | $128–$1,828 |
| Water heater | $880–$1,800 | $208–$1,128 |
What Do Home Warranties Cover?
According to our 2025 nationwide home warranty survey, coverage was the most important feature for homeowners when choosing a plan. Around 58% percent of respondents ranked coverage higher than price, customer service, or reputation in order of importance.
Home warranties cover major home systems and appliances that fail due to normal wear and tear, meaning issues caused by everyday use rather than accidents or neglect. This protection helps homeowners manage repair or replacement costs without significant out-of-pocket expenses.
Most home warranties include the following items in their coverage:
Systems:
- Air conditioning
- Ductwork
- Electrical systems
- Heating (including furnaces and heat pumps)
- Plumbing
- Water heaters
Appliances:
- Built-in microwaves
- Clothes dryers
- Clothes washers
- Dishwashers
- Garbage disposals
- Ovens, cooktops, and ranges
- Refrigerators
What Do Home Warranties Not Cover?
While home warranties cover many common breakdowns, there are limits to what providers include. Most exclusions fall into one of these categories:
- Cosmetic issues: Damage that doesn’t affect performance, such as dents or scratches
- External causes: Failures from natural disasters, accidents, or misuse
- Maintenance-related problems: Issues caused by neglect, improper installation, or lack of regular service
- Overlap with manufacturer warranties: Items still covered by an active manufacturer or builder warranty
- Contractual limits: Parts or components not listed in your plan, such as shelving inside a refrigerator or certain ductwork repairs
Why Home Warranty Claims Get Denied
Not every claim is approved, even when a home warranty plan covers certain systems or appliances. According to our 2025 survey, only 6% of homeowners nationwide have had a claim denied. The most common reasons were:
- Pre-existing conditions (31%): The issue causing the break down existed before coverage began.
- Uncovered items (26%): The part or system in question was not included in the plan.
- Improper maintenance (18%): The system or appliance was not serviced as required under the home warranty contract.
- Exceeded payout limits (13%): The repair cost was higher than the plan’s maximum coverage cap.
Understanding these claim exclusions and reasons for denials can help set realistic expectations and underscores why it’s important to choose coverage that best fits your home.
Quick Tip
- We recommend carefully reviewing your home warranty agreement to avoid surprises and claim denials.
Survey Insights from Homeowners Nationwide
In 2025, we surveyed 2,000 homeowners with active home warranty plans to better understand their coverage priorities, provider choices, and claims experiences. Here’s what we found:
- Most popular providers: American Home Shield was the leading choice, used by 41% of respondents. First American and Choice Home Warranty also ranked highly.
- Most important coverage items: Heating (31%) and air conditioning (25%) were the top systems homeowners wanted protected. For appliances, water heaters (44%) and refrigerators (30%) were the most valued.
- Add-on coverage trends: Roof-leak protection was the most popular upgrade, purchased by 37% of homeowners. Additional system coverage (28%) and extra appliance coverage (24%) were also common.
- Claims activity: About half of homeowners filed a claim for a system repair or replacement, while 40% filed for appliance repairs. Most claims were approved, with a total of 90% approval rate. Specifically, 49% were resolved through repairs, and 39% through replacements.
These results suggest that homeowners view home warranties as a practical safeguard for big-ticket systems and appliances, with high approval rates helping build confidence in the value of coverage.
How We Collected Our Survey Data
To understand real homeowner experiences with home warranties, we surveyed 2,000 home warranty policyholders across all 50 U.S. states in 2025. The survey gathered insights on why homeowners chose their warranties, their satisfaction with coverage options, and their experiences with filing claims and customer service. We also examined factors such as pricing, add-on coverage choices, and plans for renewing their warranties.
How To Choose a Home Warranty Company
Selecting a home warranty company involves thorough research and evaluation to ensure the coverage aligns with your needs. The following steps can help guide you through the process of choosing the right provider.
- Assess your needs: Determine which systems and appliances you need covered, considering each item’s age, condition, and importance in your home. Consider supplementary coverage for additional items such as pools, sump pumps, or wells.
- Compare coverage plans: Review plans from at least three providers, focusing on covered items, exclusions, and optional add-ons. Make sure a plan aligns with your needs and offers sufficient coverage.
- Check reviews and ratings: Research online customer reviews, ratings, and company reputations to assess reliability and service quality. We also recommend asking friends, family, and neighbors about their home warranty providers and experiences.
- Understand costs and fees: Compare premiums, service fees, and any additional costs to ensure a company’s pricing aligns with your budget. Read a sample contract to learn more about hidden costs that could add up over time.
- Read sample contracts thoroughly: Review terms, coverage limits, exclusions, and fine print to avoid surprises when you file claims. Pay close attention to repair and replacement policies, cancellation terms, and any conditions that may impact coverage.
When Deciding on a Home Warranty, Ask Yourself Five Questions:
- 1. Which home systems and appliances do I need coverage for?
- 2. How often do I expect to use warranty coverage?
- 3. What level of coverage would work best for my budget?
- 4. Do I need add-on coverage such as pool or septic system protection?
- 5. How does the company handle preexisting conditions or maintenance neglect?
Are Home Warranties Worth the Money?
Yes, home warranties are often worth the investment. These plans provide financial protection by covering unexpected repairs or replacements when major systems and appliances break from normal use. According to our 2025 nationwide survey, 80% of respondents reported being satisfied with their plans, and nearly 70% said they intend to renew, highlighting the value of this coverage in protecting against costly breakdowns.
To explore how home warranties can benefit various homeowners, we spoke with Austin Glanzer, co-founder of 717 Home Buyers.
- For first-time homebuyers: A home warranty can act as a safety net, covering repair and replacement costs for costly items such as appliances and home systems. Our survey found that 28% of homeowners received their plan with the purchase of their home, showing how common it is as part of the buying process. “When we work with home buyers—and especially first-time homeowners—we recognize that they’re often making the biggest purchasing decision of their lives,” Glanzer said. “A home warranty can provide extra assurance to minimize additional expenses over the long term.”
- For homeowners with older homes: Older appliances and systems are more prone to breakdowns, which can lead to costly and unexpected repairs. In fact, 54% of homeowners in our survey said they purchased a warranty specifically to protect aging systems and appliances. A home warranty helps turn these unpredictable expenses into manageable, predictable costs. “When a consumer buys a home as-is with older appliances, a home warranty can limit the cost of replacing these ‘big-ticket’ items as they wear out,” Glanzer explained.
- For busy families: Home warranties typically cover essentials such as water heaters, refrigerators, and HVAC systems. If something breaks, the provider connects you with qualified technicians, saving time and removing the hassle of finding repair help on your own.
- For homeowners on a tight budget: A home warranty can offer value for homeowners looking to minimize unexpected costs without compromising on essential coverage. This plan provides peace of mind by managing repair or replacement costs and helping families stay within their budget while ensuring the home’s key systems and appliances remain functional.
While most plans include a service fee per call, a home warranty still offers peace of mind and reduces the stress of managing repairs. Glanzer advises homeowners to plan for these fees, but the simplicity and reliability of a warranty can make a difference in handling unexpected breakdowns.
FAQs About the Best Home Warranty Companies
How does a home warranty differ from homeowners insurance?
A home warranty covers the repair or replacement of home systems and appliances, such as HVAC systems or refrigerators, that break due to normal use. Homeowners insurance protects against property damage or loss due to events such as fires, theft, or natural disasters.
What items should you look for in a home warranty contract?
When reviewing a home warranty contract, look for coverage details, such as included systems and appliances, service fees, limits on repair and replacement costs, claim processes, and any exclusions for preexisting conditions or specific items.
How do you renew a home warranty plan?
Home warranty plans typically get renewed annually. Providers will notify you ahead of time, and you can choose to renew your plan or adjust coverage. Note that some home warranty plans automatically renew each year.
Can you still purchase a home warranty after closing on a home?
Yes, you can purchase a home warranty after closing on a home. Many companies offer coverage for new homeowners even after a home purchase is complete.
Our Rating Methodology
We used a thorough and objective rating methodology to evaluate each home warranty company. Our process included researching through conversations with company representatives, obtaining quotes, analyzing sample contracts, and conducting homeowner surveys and focus groups. We also tested the sign-up and claims process for 11 top home warranty companies and conducted secret shopping to learn more about the customer experience.
Using this data, we scored each provider across six key comparison categories essential when selecting a home warranty. Each company received a total score of 100 points, which we converted into a 5-star rating.
Here’s a breakdown of our weighted factors:
- Coverage: This category evaluated the comprehensiveness of each provider’s coverage, including whether plans cover unique items. Providers offering the most coverage and higher annual limits received higher scores. Points were deducted for having long waiting periods or depreciation policies that lowered payouts for aging items.
- Cost: We assessed average monthly prices and service call fees. The most points went to providers with pricing at or below industry averages and no additional fees or surcharges.
- Trustworthiness: We reviewed customer ratings on sites such as the Better Business Bureau and Trustpilot to measure reliability. We also checked for National Home Service Contract Association (NHSCA) membership. Higher scores were given to providers with strong customer ratings, long workmanship guarantees, and no ongoing legal issues.
- Plan transparency: We evaluated the clarity and transparency of each provider’s terms, policies, and disclosures, both in contracts and on company websites. Providers with clear and accessible contract details were rewarded with higher scores.
- Customer support: This category looked at how responsive and accessible customer support was, considering factors such as multiple claims filing options and fast response times. Higher scores were given to companies that can provide efficient and helpful customer support.
- Flexibility: We awarded higher scores to providers offering a wider range of plan options, a more extensive selection of add-ons, the ability to choose your technician, and customer-friendly cancellation policies.


